Refund policy

Last updated: September 9, 2026

We want you to love your LumaSky projector. Here's how our guarantee works.

15-Day Guarantee for Defective or Damaged Items

If your projector arrives defective, damaged, or not working correctly, contact us within 15 days of delivery at lumasky45@gmail.com with your order number and photos or a short video of the issue. We will send a replacement or issue a refund at no additional cost to you.

What Isn't Covered

This guarantee covers manufacturing defects and shipping damage only. It does not cover change-of-mind returns, buyer's remorse, or damage caused by misuse. Items must be reported within 15 days of delivery to be eligible.

Refunds

Once we review your claim and approve it, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Customs and Import Fees

Depending on your country, your order may be subject to import duties, taxes, or customs fees charged by your local customs authority upon delivery. These charges are the responsibility of the customer and are not included in your order total or covered by our refund policy.

Contact

Questions about your order? Reach out to us at lumasky45@gmail.com.