Shipping policy

Last updated: September 9, 2026

Here's what to expect when you order from LumaSky.

Processing Time

Orders are processed within 1-2 business days after purchase. You will receive a confirmation email with tracking information as soon as your order ships.

Shipping Time

Once shipped, delivery typically takes 7-15 business days depending on your location. Shipping costs are calculated and displayed at checkout before you complete your purchase. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, weather, customs, or other factors outside our control.

Customs and Import Fees

Depending on your country, your order may be subject to import duties, taxes, or customs fees charged by your local customs authority upon delivery. These charges are set by your government, are the responsibility of the customer, and are not included in the price of your order or your shipping cost.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, or if your package appears lost, please contact us at lumasky45@gmail.com within 7 days so we can help resolve the issue.

Contact

Questions about shipping? Reach out to us at lumasky45@gmail.com.